Refund / Return Policy

At Plenty Gifty, customer satisfaction is always our top priority. Your item will be fully checked before shipping. Our product quality is guaranteed. Please carefully check your customization details before placing your order. However, if you find an issue with your order such as a damaged item, wrong size or color etc., please get in touch with us and we will be happy to help you. Please read our refund / return policy carefully to ensure you can proceed with your request.

DAMAGED | CUSTOMIZATION ERROR | WRONG ITEM RECEIVED

If the item arrives damaged, defective or wrong, we will arrange a replacement for you. Please contact us with your order number, photo of item and kindly explain the problem to us and we'll process your request as soon as possible. In most cases, we will offer a free replacement and send it to you.

Please note that Plenty Gifty is not responsible for replacing items due to wrong color, size ordered nor wrong design information uploaded.

UNSUCCESSFUL DELIVERY

If the unsuccessful delivery is caused by the wrong shipping address in the order, a refund cannot be accepted. Therefore, please double check to make sure the shipping address is entered correctly when placing the order.


ORDER CANCELLATION

Once your order is placed, it will immediately enter into the design stage. If you request cancellation within 6 hours, you shall bear the transaction fee. If you request to cancel within 6-24 hours, you need to bear the design fee + transaction fee. Orders older than 24 hours cannot be cancelled.

Fee details:
1) Design fee: $5 per order
2) Transaction fee: the refund amount*5%


The shipping address can be changed before shipping out. However, we cannot change it once your order has been shipped out.